FAQ's

Frequently Asked Questions

If have a question relating to one of our products you may also find the answer to your query below as we answer some of our frequently asked questions.

Can I drop in-store?

Absolutely! We are located at Expert Hardware Crumlin Village, 6 St. Agnes Road, Crumlin Village, Dublin 12 and would be delighted to welcome you in our store. We trade from 9.00am to 6.00pm, Monday to Saturday. You can view our location map below. It is always advisable to ring ahead to ensure the item you require is in stock and available for collection.

If I order for collection, how soon can I collect my order?

If you order for a collection it is best to wait until you have received an email from us ensuring your items are in stock and ready for collection. As soon as you receive confirmation that your order is ready, collection can be made in our store at your convenience. We are located in Expert Hardware Crumlin Village, 6 St. Agnes Road, Crumlin Village, Dublin 12. We are open Monday to Saturday from 9.00am to 6.00pm (excluding Bank Holidays).

Certain larger items may not be held in stock and may be ordered to the store for collection. Other items may run low in stock in store but still be showing live stock on the website while stock levels are waiting to be replenished.

Are other sizes available than what is listed on the website?

From our retail store we can source different sizes of listed products. Please get in touch with the details of the product and size you require.

Why is there sometimes a difference between prices in-store and online?

There may be a difference in price between an item purchased in-store and on the website. The main reasons for this would be stock holding and delivery. All the online prices are subject to a delivery charge and to offset this may be a little less expensive. This can be achieved by the reduced stock holding involved in having an online shop.

Do I have to pay full postage for smaller items?

We can arrange for a more economic postage price for smaller items. Let us know the product you are interested in, we can email you back with the exact postage charge. You can then let us know whether you would like to proceed with your order. Certain smaller items are only charged at €2 postage. This charge does not constitute a delivery with a tracking number but is by standard post.

Do you deliver oustide of Ireland?

We deliver outside of Ireland, to Britain, across Europe and beyond. The cost of postage depends on the destination and weight of the product. This can be broken down into the following areas:

The United Kingdom
Delivery of up to 5kg costs €8
Delivery of up to 10kg costs €15
Delivery of up to 20kg max costs €20

Mainland Europe (Eg: Spain, France, Germany, Belgium etc)
The first kilogram costs €15
Each additional kg costs €2

The USA
The first kilogram costs €18
Each additional item costs €2.50

The Rest of Europe (EG: Romania, Greece, eastern European Countries etc)
The first Kilogram costs €23
Each additional kg costs €5

The Rest of the World
The first kilogram costs €25
Each additional kg costs €6

If you are unsure of the postage price please contact us and we will price the postage cost for you.

How long does delivery take?

This will vary by product and destination. If the product is held in store and is in stock the item will be received within one working day. Larger items which ship direct from manufacturers may take up to 3 working days. Extra large sized objects such as coal bunkers may take up to seven working days in particular at peak demand times of year. Deliveries outside of Ireland will take longer. The UK will take 3 working days with longer delivery times on larger items. If you require a more specific delivery time please contact us.

Are bulk discounts available?

Depending on stock availabilty and the nature of the product a bulk discount may be applicable. If you request multiple quantities of one of our products please contact us for a qoute.

If you require more information, please do not hesitate to contact our friendly and experienced team, we would be delighted to answer any questions that may be causing you problems.

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